Customer satisfaction is of utmost importance to me, and I would like you to be happy with your shopping experience with my shop. If for any reason you are not satisfied with your purchase or your interactions with this shop or me, please let me know so I can have the opportunity to address your concerns to your satisfaction.
If for any reason it is necessary, Returns and Exchanges will be accepted on regular listed items within 7 days of customer receipt of a purchased item, minus shipping costs (unless the error is mine), provided the item is in the original condition/ or the condition in which it was received by you. Custom orders are generally non-returnable.
If it is a return, payment will be refunded upon my receipt of the item in original condition. If it is an exchange, I will do my best to ship out a new or revised item within 5 – 7 business days of receiving the returned item (unless otherwise agreed upon with the customer).
Custom orders cannot be refunded.
I believe in and invite an atmosphere of mutual respect between seller and buyer. The complete satisfaction of you, the customer, is of utmost importance to me, the artist and seller. As a person of integrity, I do my very best to represent all my artwork as accurately as I possibly can.
Please pay very close attention to descriptions and specs before completing a purchase. I am more than happy to answer any questions about the specifics of a piece I have created, or will create, be it prior to, during, or after a purchase.
I accept payment by Payal or Direct Deposit. Purchases will be processed upon payment.
Fees are in Canadian dollars. Currency conversion is handled automatically by Paypal and Direct Checkout.
- Items will be prepared and shipped once payment has cleared.
- Please ensure that your PayPal address matches your delivery address. If you want an item to be shipped to an address other than your PayPal address, please specify this in the ‘ship to’ section, or contact me directly.
Unless otherwise noted, purchases will be shipped generally within 1 – 7 business days from date of purchase; longer for custom designed work. I ship via Canada Post First Class light packet or small packet, unless other arrangements have been made and agreed upon for any given specific purchase.
Shipping times will vary depending on item and destination, but average guidelines are as follows:
Canada – 2 – 7 business days, depending on location
US – normally between 4 – 7 business days.
International – usually within 1 – 4 weeks, but allow for extra time
- items priced over $200 US will be shipped via trackable shipping method
- I would be happy to send your purchase via expedited, trackable or insured mail upon request. Please review contact me to make arrangements.
Please Note: Buyer is responsible for any and all incurred customs/VAT fees, import duties and/or taxes.
Large Custom items will NOT be shipped. I will personally deliver such items to anywhere in Canada that can be reached by road from the Ottawa area. I will NOT deliver such items outside Canada.
Reserving items: I’m happy to put an item/s on hold for you for up to 2 weeks. If you would like a listing reserved, please contact me to arrange this.
IMPORTANT: If for any reason you are not completely satisfied upon receipt of an item you have purchased from me, whether the item has been purchased as originally posted or has been custom made, I would appreciate the opportunity to work with you directly to find a satisfactory resolution.